Privacy Policy
1. Controller and contact
The data controller for the information described in this policy is Ediz Ata, trading as LoadSimulate, Barbaros Mah. Mor Sumbul Sk. No. 5, Ataşehir, 34746 Istanbul, Turkey. You can contact us about privacy at support@loadsimulate.com.
2. Information we process
- Account information: email address and account identifiers used to create, secure and manage your account.
- Operational information: cargo, vehicle, route and scenario information that you enter in order to create a loading plan or save a scenario.
- Shared scenario information: when you create or use a public share link for a scenario or loading plan, information included in that shared content may be accessible to anyone who possesses the link. Avoid including confidential, personal or commercially sensitive information in content you choose to share publicly.
- Subscription information: subscription status and entitlement information needed to make Pro features available. We do not receive or store full payment card details.
- Technical information: limited device, browser and request information that is processed when you use a web service, including security and error information where necessary.
- Optional measurement information: if you accept measurement, Google Analytics may process pseudonymous usage information such as pages viewed, broad device and browser information, and interaction events. Google Ads may process advertising-click and successful sign-up conversion information to measure campaign results.
3. Why we use information
We process information to provide and secure the service, authenticate users, save requested scenarios, enable Pro features, respond to support requests, prevent abuse, meet legal obligations and improve reliability. Where required, our legal basis is performance of a contract, legitimate interests in operating a secure service, consent, or compliance with a legal obligation.
4. Measurement and your choice
We use Google Analytics and Google Ads conversion measurement only when you choose to accept optional measurement. This helps us understand aggregated site use and whether an advertising campaign resulted in a successful sign-up. We do not enable Google ad personalisation or ad user data through this implementation. You can decline measurement in the notice shown on the site; your choice is stored in your browser.
5. Service providers
We use carefully selected providers to operate the service. These may include Google Analytics and Google Ads for optional measurement, Supabase for authentication and scenario data, Vercel for hosting and delivery, Paddle for payment, tax and subscription management, and technical providers that deliver fonts or software libraries used in the browser. These providers process information only as needed to provide their services and under their own applicable terms and safeguards.
6. Payments
Payments are processed by Paddle, which acts as Merchant of Record for Paddle transactions. Paddle handles payment details, tax calculation, receipts and payment-related support. Please review Paddle’s privacy information and buyer terms for details of its processing.
7. Retention
We keep account and scenario information while your account is active or as needed to provide the requested service. We may retain limited information for longer where necessary for billing, tax, fraud prevention, dispute handling or legal obligations. You may ask us to delete your account or saved scenarios by contacting support, subject to information we are required or permitted to retain.
8. Your choices and rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent. Contact support@loadsimulate.com with your request. We may need to verify your identity before responding.
9. Security and international transfers
We use reasonable technical and organisational measures to protect information. No online system is completely secure. Our providers may process information in countries other than your own; where required, we rely on appropriate safeguards or the provider’s applicable transfer mechanisms.
10. Changes to this policy
We may update this policy as the service or legal requirements change. The latest version will be published on this page with its updated date.